Cigna Telehealth

The care you need – when, where and how you need it. Cigna Telehealth Connection lets you get the care you need – including most prescriptions – for a wide range of minor conditions. Now you can connect with a board-certified doctor via secure video chat or phone, without leaving your home or office. When, where and how it works best for you!

  • When: Day or night, weekdays, weekends and holidays.
  • Where: Home, work or on the go.
  • How: Phone or video chat.
  • Who: MDLIVE doctors.

Talk to a doctor for help with: Direct Link

  • Sore throat
  • Headache
  • Fever
  • Cold and flu
  • Allergies
  • Rash
  • Stomach ache
  • UTIs and more

The cost savings are clear Direct Link

Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is the same or less than with your primary care provider. Remember, your telehealth services are only available for minor, non-life threatening conditions. In an emergency, dial 911 or go to the nearest hospital.

Choose with confidence Direct Link

MDLIVE is a quality national telehealth provider, so you can choose your care confidently. When you can’t get to your doctor, Cigna Telehealth Connection is here for you.

What you’ll pay Direct Link

  • 2000 Choice Fund HSA or 2500 HRA Cost: 20% after deductible
  • 1500 Copay Choice Fund HRA Cost: $25 copay

How it Works Direct Link


  • Step 1: Call toll-free.
    • You call 888.726.3171 for MDLIVE available 24/7/365 including holidays.
  • Step 2: Speak with a coordinator
    • A consultation coordinator locates the next available doctor and prepares you for the consultation.
  • Step 3: Speak with the doctor
    • Once an available doctor is located, the system automatically calls and connects you to the doctor.

Video Conference:

  • Step 1: Visit website
  • Step 2: Find a doctor
    • The system helps you search for a doctor by a criteria, such as specialty, language, gender, location, or simply finds the next available doctor.
  • Step 3: See the doctor online
    • Once an available doctor is located, the system automatically connects you to the doctor.